Shipping policy

Shipping & Delivery Policy

Last updated: July 19, 2026

This Shipping & Delivery Policy applies to orders placed through KoreanClothing.net. Korean Clothing is operated by Loother Holdings LLC (“Korean Clothing,” “we,” “us,” or “our”).

1. Where We Ship

We offer shipping to many destinations worldwide, except where shipping is unavailable due to:

  • Applicable laws or sanctions

  • Carrier limitations

  • Customs regulations

  • Product restrictions

  • Operational limitations

The presence of a destination in the country selector does not guarantee that every product can be shipped there. We may restrict certain products or destinations based on the factors listed above.

Orders are fulfilled from an available warehouse selected according to the delivery destination, inventory availability, product type, and carrier network. The warehouse may be located in the customer’s country or another country.

Items within the same order may be shipped separately. The fulfillment location does not change a product’s stated country of origin.

2. Processing Time

Orders are normally processed within 1–3 business days after payment is approved.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from delivery time.

Orders requiring address or payment verification may take longer. We will contact you if additional information is required.

3. Estimated Delivery Time

The estimated delivery range for each available shipping method will be displayed at checkout before payment and, where available, in the order confirmation.

Delivery estimates depend on:

  • The destination

  • The selected warehouse

  • Product availability

  • The selected carrier

Do not rely on a general estimate of 5–9 business days unless that estimate is specifically shown for your order at checkout.

Expedited Shipping

If expedited shipping is available for your delivery destination, the option and its estimated delivery timeframe will be displayed on the checkout page.

When an expedited shipping service includes a guaranteed delivery timeframe and the order is not delivered within that timeframe, we will refund the full expedited shipping charge. This does not apply when the delay results from customs processing, an incorrect or incomplete address, an unsuccessful delivery attempt, severe weather, carrier service suspensions, or other circumstances outside our reasonable control.

Delivery dates are estimates and are not guaranteed unless we expressly agree to provide a guaranteed delivery service.

Delays may occur because of customs reviews, severe weather, holidays, high order volumes, carrier disruptions, remote destinations, or events outside our reasonable control.

4. Shipping Charges

Shipping charges are displayed at checkout before payment.

Any free-shipping offer is subject to the terms displayed with that offer, including applicable destination and minimum-spend requirements.

For voluntary change-of-mind returns, original shipping charges are not refundable unless applicable law requires otherwise.

For eligible withdrawals in the European Economic Area or the United Kingdom, the cost of the least expensive standard outbound delivery method will be refunded where required by law.

Optional expedited-delivery charges are not refundable unless the upgraded service was not provided or applicable law requires a refund.

5. Carriers and Tracking

We use carriers selected according to the destination, fulfillment warehouse, and chosen service level.

When tracking is available, tracking information will be sent to the email address or phone number provided at checkout.

Tracking events are supplied by the carrier and may take time to appear or update. A tracking status marked “delivered” may not identify the parcel’s exact drop-off location.

6. Correct Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible through our contact form if your shipping address is incorrect. We cannot guarantee that an address can be changed after fulfillment has begun.

If an order is returned because:

  • The address was incomplete or incorrect

  • Delivery was refused

  • The parcel was not collected

We will contact you to explain the available options.

Where permitted by law, the customer may be responsible for the actual cost of re-shipping the order.

When a refund is requested, actual outbound and return-carrier costs may be deducted only when those costs were caused by the customer, were properly disclosed, and may legally be deducted under applicable law.

7. Delayed Orders

If we learn that we cannot ship an order within the promised period, we will:

  • Notify you promptly

  • Provide a revised shipping date where possible

  • Explain your right to cancel the order for a prompt refund

We will not treat silence as consent where applicable law requires your agreement to a delay.

When no shipping period was stated, we will ship the order within the period required by applicable law.

8. Cancellation Before Shipment

You may request cancellation by contacting us through the contact form on our website.

We will accept the cancellation if the order has not shipped and cancellation remains operationally possible.

Because fulfillment may begin quickly or occur automatically, a cancellation is not guaranteed until we confirm it.

When a cancellation is confirmed, we will issue a refund to the original payment method.

Once an order has shipped, the Return & Refund Policy will apply.

9. Lost, Stolen, or Damaged Packages

Contact us promptly through our contact form if:

  • Tracking has not updated for 10 business days

  • A package arrives damaged

  • A package is marked as delivered but cannot be located

For damaged packages, please provide your order number and photographs of the parcel and damaged item.

Reporting visible damage within seven days helps us investigate the matter with the carrier. However, this reporting request does not shorten or restrict any rights that cannot legally be limited.

We will work with the carrier and provide the remedy required by applicable law.

For a package marked as delivered but not located, first check:

  • The delivery area

  • Other household members

  • Neighbors

  • Any notice left by the carrier

After completing these checks, contact us through our contact form. We may ask you to confirm the delivery address and complete a carrier claim or declaration.

This process does not limit any non-waivable consumer rights.

10. International Duties, Taxes, and Customs

International orders may be subject to import duties, taxes, brokerage fees, or customs charges.

Unless checkout expressly states that duties and import taxes are included, these charges are not included in the order total and are the recipient’s responsibility.

Whether charges apply depends on:

  • The destination

  • The product

  • The product’s value

  • Applicable local rules

Before placing an order, customers should consult the customs or tax authority in the destination country. We cannot provide personal tax advice.

Customs authorities may request personal information, such as a tax number or identification number, directly from the customer or through the carrier.

We are not responsible for customs processing times. However, we remain responsible for any obligations imposed on the seller by applicable consumer law.