Refund policy

Last updated: July 19, 2026

We want customers to understand our return and refund process before placing an order.

This policy applies to purchases made through KoreanClothing.net. It does not limit or reduce any consumer rights that cannot be waived under applicable law.

1. Return Window

You may request a return within 30 calendar days after your order is delivered.

This voluntary return period is provided in addition to any rights that cannot be waived under applicable law.

A return request is not approved until we issue authorization or provide return instructions.

After receiving authorization, you must send the item back within 14 calendar days, unless our instructions or applicable law allow additional time.

2. Return Eligibility

To qualify for a standard return, an item must be:

Unworn, unused, and unwashed
Free from odors, stains, hair, makeup, alterations, or damage caused after delivery
Returned with its original tags attached
Returned with its original packaging and proof of purchase where reasonably necessary

Trying on an item in the same way you would in a physical store does not automatically make it used. Any deductions for handling or loss of value will only be made where permitted by applicable law.

3. Non-Returnable Items

The following items cannot be returned where the restriction is lawful and was disclosed before purchase:

Gift cards
Personalized or custom-made products
Sealed hygiene-sensitive products after the seal has been broken

Sale and clearance items remain eligible for return under our standard return rules unless a lawful product-specific restriction was clearly disclosed before purchase.

A sale or clearance label does not remove mandatory cancellation rights or rights relating to defective, damaged, or incorrectly described products.

4. How to Start a Return

To request a return, contact us through the contact form on our website and provide:

Your order number
The item you want to return
The reason for the return
Photographs if the item is damaged, defective, or incorrect

We will provide return instructions and the authorized return address or return label, where applicable.

Do not send an item to an address displayed elsewhere on the website unless we have specifically authorized that address for your return.

Unauthorized returns may be delayed or returned to the sender where permitted by law.

Orders may be fulfilled from different warehouses. As a result, the correct return location may vary depending on the item and destination.

We will provide the correct return address after approving the return request.

The Dover business mailing address is not a return address unless our customer service team expressly confirms it for your specific return.

5. Return Shipping Costs

If an item is damaged, defective, materially different from its description, or incorrect, we will pay reasonable return shipping costs and provide the remedy required by applicable law.

For voluntary change-of-mind returns, the customer is responsible for return shipping unless a promotion or applicable law states otherwise.

We do not guarantee a prepaid return label for change-of-mind returns.

When we offer a prepaid return label, we will disclose its cost before you accept it. That cost may be deducted from the refund where permitted by law.

When a prepaid label is not provided, the customer must arrange and pay for trackable return shipping.

Please keep the return shipping receipt and tracking information.

We are not responsible for a returned package that is lost before reaching the authorized return location, except where applicable law places that risk on us.

6. Inspection and Refunds

After receiving the returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection, and no later than permitted by applicable law.

Banks, payment providers, and card issuers may require additional time to process and display the refund.

An approved refund will include:

The purchase price of the returned item
Associated sales tax, where applicable

Original shipping charges are not refunded for voluntary change-of-mind returns unless applicable law requires otherwise.

Eligible withdrawals in the European Economic Area or the United Kingdom will include the cost of the least expensive standard outbound delivery method where required by law.

Optional expedited-shipping charges are not refundable unless:

Applicable law requires a refund
The expedited service was not provided
A guaranteed expedited-delivery timeframe shown at checkout was not met, subject to the conditions and exceptions disclosed for that service

We do not charge a restocking fee.

If an item has been handled beyond what is reasonably necessary to inspect it, we may make a deduction only when permitted by applicable law and only for the actual loss in value.

7. Exchanges

We do not offer direct exchanges.

To obtain another size, color, or style, return the eligible item and place a new order.

This process provides a clear refund record and avoids reserving stock that may no longer be available.

8. Damaged, Defective, or Incorrect Items

Reporting visible problems within 7 calendar days helps us investigate the issue. However, this requested reporting period does not shorten or remove any warranty or consumer rights that cannot legally be limited.

Please provide:

Your order number
Clear photographs of the item
Photographs of the packaging
A photograph of the shipping label
Photographs showing the damage, defect, or incorrect item

Do not discard the item or its packaging until we have responded.

Depending on the circumstances and applicable law, we may offer:

Repair
Replacement
Refund
Another legally required remedy

Nothing in this policy removes rights that cannot legally be waived or limited.

9. Order Cancellations

We cannot guarantee that an order can be cancelled after fulfillment has started.

When a cancellation is confirmed before shipment, the refund will be issued to the original payment method.

If the order has already shipped, you must follow the return process described in this policy.

Please review our Shipping & Delivery Policy for information about cancellation rights relating to delayed orders.

10. Refused and Unclaimed Packages

A refused or unclaimed package is not automatically considered an approved return.

If the package is returned to us, we will contact you and explain the available options.

Where permitted by law, actual outbound shipping, return shipping, or re-shipping costs caused by refusal or failure to collect the package may be charged or deducted from the refund after proper disclosure.

We will not make these deductions when the refusal was reasonably caused by:

An error made by us
An undisclosed import charge
A defective product
A damaged product
An incorrect product
A product that was materially different from its description

11. EEA and UK Cancellation Rights

This section applies only when selling to eligible consumers in the European Economic Area or the United Kingdom. Local legal review should be obtained before relying on this section.

Eligible consumers generally have a legal right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.

To exercise this right, submit a clear withdrawal statement through the contact form on our website before the withdrawal period expires.

We will then provide the appropriate return instructions.

Unless we have offered to collect the goods, the customer must normally send them back within 14 days after notifying us of the withdrawal.

The customer is responsible for the direct return cost only when that responsibility was disclosed before purchase.

We will refund all payments required by applicable law, including the cost of the least expensive standard outbound delivery method where required.

Refunds will be issued within the period required by applicable law.

Where permitted, we may wait until either:

We receive the returned goods
The customer provides evidence that the goods have been sent back

Model Withdrawal Form

Complete and submit this form through the contact form or send it by mail to:

Loother Holdings LLC
8 The Green, Suite A
Dover, DE 19901
United States

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

[DESCRIPTION OF GOODS]

Order date: [DATE]

Delivery date: [DATE]

Consumer name: [NAME]

Consumer address: [ADDRESS]

Order number: [ORDER NUMBER]

Signature, only when submitted on paper: [SIGNATURE]

Date: [DATE]

12. Contact Us

For questions about returns, refunds, cancellations, damaged products, or incorrect orders, contact us through the contact form.

Please include your order number and relevant details so that we can assist you efficiently.

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